24th
unhelpful primustel support person
I just got off the phone with a very unhelpful internet support person at primus. Basically I got a new router, and I forgot my PPPoE password. After waiting on hold for about 15 minutes, this is the conversation that transpired:
I said, Hi, I am setting up a new router, and I forgot my PPPoE password, can you look it up for me?
HE TOLD ME that instead of “calling us every day” that I should call the router company and get them to take the PPPoE off, and use DHCP. And that the password is already built into the router.
Uh huh.
I told him that my current router, the one that I’m replacing, uses PPPoE to connect.
He said, well, we don’t do that anymore, you should switch to use the modem, it causes less problems for you and for us.
I said, did you push an update over the network to my modem, or do I need a new modem?
He said, No, it’s been like that since day one.
Uh huh.
I am still incredulous.
This is what happens when you call the general support number listed on my invoice.
There is a separate technical support number, which I probably should have called instead.
Somewhat frustrated, I decided to contact support via the internet and we’ll see what happens with the support ticket. I’m not in the mood to talk to someone now, anyway… >:(
